About Our Candles

Are your candles made with natural ingredients?

  • We prioritize using natural and sustainable ingredients whenever possible. Our candles are made with a soy wax blend and coconut wax, and all our fragrances are phthalate-free.

Personalized Candles

Do you offer personalized candles?

  • Yes! We create custom candles for special events. Orders under ₱5,000 require a 5% personalization fee. For bulk orders exceeding ₱5,000, personalization is free.
  • To order personalized candles, please contact us at info@flarescent.com with your specifics, references, and order number.

Ordering & Shipping

How can I order?

  • Browse our online shop at https://flarescent.com/shop/ or fill out our order form.

Do you ship nationwide?

  • Yes! We ship nationwide through LBC, DHL, and other reliable couriers.

What is the shipping fee?

  • Shipping fees are determined by the order's destination, size, and weight.

What payment methods do you accept?

  • We accept bank transfers, GCash, and COD. Please note that a 50% downpayment is required for custom and bulk orders.

How long will it take for my order to arrive?

  • Orders under 10 units ship within 3-5 business days
  • For custom and bulk orders (e.g., weddings, corporate events), please place your order at least 3 weeks in advance to ensure timely delivery. We will confirm all details with you before proceeding. Expedited shipping options are available for an additional fee, guaranteeing delivery within a specific timeframe. Contact us at info@flarescent.com for more information.

Do you accept last-minute orders?

  • Yes, we accept last-minute orders for within Cebu City locations.

Do you accept rush orders for personalized candles and bulk orders?

  • Yes, depending on our current workload. Rush orders incur an additional 30% fee.

What couriers do you use for Cebu City deliveries?

  • We use Maxim, Angkas, Grab, Lalamove, and Mober for Cebu City deliveries.

Additional Information

Do you have a physical store?

  • We do not have a physical store yet, but we are working on opening one in the future.

Wholesale inquiries:

  • For wholesale or bulk order inquiries, please contact us for pricing based on quantity.
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