PRIVACY POLICY
This Privacy Policy describes how flarescent.com (the “Site” or “we”) collects, uses, and , and protect your personal information when you interact with us through our website, social media platforms, surveys, feedback forms, or when placing orders.
Information We Collect
a. Personal Information You Provide
When you interact with us, you may voluntarily provide personal information, such as:
- Identity Information: Name, email address, mailing address, zip code, and phone number.
- Transaction Information: Payment details, including credit card information (processed securely via third-party providers).
- Feedback and Engagement: Responses to surveys, reviews, or other communications.
Providing this information is necessary for us to deliver certain services. If you choose not to share specific details, we may be unable to process your orders or provide some services.
b. Information Collected Automatically
When you visit our website, we may collect non-identifiable information, including:
- IP address.
- Browser type and version.
- Pages visited, time spent on the site, and referring URLs.
How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and deliver your purchases.
- Customer Support: To respond to inquiries and provide assistance.
- Marketing Communications: To share promotions, offers, or updates (with your consent where required).
- Improvement: To analyze website performance and improve user experience.
- Legal Compliance: To comply with legal obligations and safeguard against fraud.
Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service Providers: Third-party partners who assist in payment processing, order fulfillment, and email marketing.
- Legal Authorities: If required by law or to protect our legal rights.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or misuse. This includes secure payment gateways and encrypted data storage where applicable. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
- Access the personal data we hold about you.
- Request corrections or updates to inaccurate information.
- Request deletion of your personal data.
- Object to certain data uses, such as marketing communications.
To exercise these rights, please contact us at info@flarescent.com
Cookies and Tracking
Our website uses cookies to enhance your experience. These small data files help us remember your preferences, improve site functionality, and offer tailored marketing. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed at individuals under 13 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@flarescent.com
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@flarescent.com
Last updated: 2024/11/17
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.